Customer Charter
Our commitment to delivering exceptional service, maintaining the highest standards, and putting our stakeholders first.
Our Promise to You
The ISDC Customer Charter outlines our commitment to every individual and organization we serve. It represents our pledge to deliver professional, impartial, and high-quality services that meet the expectations of our global community.
We hold ourselves accountable to these standards and welcome feedback from our stakeholders to help us continuously improve.
Our Commitments
Quality Assurance
We maintain the highest standards of quality in all our accreditation, certification, and assessment activities, aligned with international best practices.
Timely Service
We commit to responding to all inquiries within 2 business days and completing accreditation assessments within agreed timelines.
Stakeholder Focus
We listen to our stakeholders, seek regular feedback, and continuously improve our services to meet evolving needs.
Transparent Communication
We provide clear, honest, and timely communication throughout all interactions, from initial inquiry to ongoing support.
Impartiality & Fairness
All our decisions are made impartially, based on objective evidence, free from commercial, financial, or other undue pressures.
Continuous Improvement
We are committed to ongoing improvement of our processes, driven by data, feedback, and international best practice benchmarks.
Service Standards
Share Your Feedback
Help us improve. We welcome your comments, suggestions, and feedback on our services.